Frequently Asked Questions
Everything you need to know about our sustainable bamboo home goods.
What makes bambu® products sustainable?
Our products are made from renewable, organic bamboo that is harvested without pesticides or fertilizers. We prioritize fair labor practices and use bio-based finishes to ensure our items are safe for your home and the planet.
How should I care for my bamboo kitchenware?
To preserve the life of your bamboo items, we recommend hand washing with warm, soapy water and drying immediately. Avoid soaking or using a dishwasher, and occasionally apply a food-grade mineral oil to maintain the wood's luster.
What is your shipping policy?
We offer standard and expedited shipping across the United States. Orders are typically processed within 1-2 business days, and you will receive a tracking number via email as soon as your package departs our warehouse.
Can I return an item if I am not satisfied?
Yes, we accept returns on unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return authorization and receive instructions for your shipment.
Are your products BPA-free and food-safe?
Absolutely. All bambu® products are tested to meet strict food safety standards. We do not use BPA, phthalates, or lead in any of our manufacturing processes, ensuring a healthy environment for your family.
Do you offer wholesale opportunities for retailers?
We love partnering with like-minded businesses. If you are interested in carrying bambu® products in your shop, please fill out our wholesale application form found in the footer of our website.